SHIPPING/RETURNS
Shipping & Returns Information
We offer free shipping when you order two or more items.
For orders containing only one item, a shipping fee of €5.95 applies.
Estimated delivery times:
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Within the European Union: 1–2 working days
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Outside the EU: 2–4 working days
Shipping costs will be clearly displayed at checkout before you complete your order.
Returns
You can return your order within 14 days of receiving it.
For returns within Europe, a return shipping fee of €5.95 applies.
For returns outside of Europe, a small return shipping charge may apply depending on the destination country.
To initiate a return, please contact our support team at support@dajeva.com. You will receive further instructions via email.
Please note:
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Products must be unused, in their original packaging, and in the same condition as when received.
Once we receive your return, we will notify you by email. Please allow up to 14 days for the return to be processed.
Damaged or Defective Products
If your product arrives damaged or broken, you must contact us immediately at support@dajeva.com. We will provide instructions on how to proceed.
We will carefully inspect the product. If a defect is confirmed and not caused by the customer, we will send a replacement or repaired item and reimburse any applicable return costs.
Exclusive – Dajeva Guarantee
This policy applies to all Dajeva and Exclusive products unless otherwise stated.
We are committed to delivering quality, and your satisfaction is our priority.